Terms and condition disclaimer

Important Notice & Terms of Service – Please Read

• Plastering & Decorating: Where plastering is part of the process, minor residue may remain upon completion. Fresh plaster may require light sanding or filling before decorating.

• Sealant: Sealant residue may remain on tiles or flooring. This can be safely removed using a non-abrasive tool.

• Grouting & Standards: In tiled areas, corners may be intentionally left without grout in accordance with British Building Standards to allow for movement. These will be finished with mastic.

• Tile/Flooring Choices: Please discuss your chosen tiles or flooring before work begins, as this may impact finishes, methods, and costs.

• Cleaning: Areas will be left tidy and clear of major debris, but a full deep clean is not included. Minor traces of dust or residue may remain.

• Timeframes: Bathroom installations typically take up to 3 weeks. This may vary due to material availability or unforeseen issues. Any delays will be communicated.

• Water Supply: Water will be isolated at various times during the workday. A minimum of 15 minutes’ notice will be given before each interruption.

• Decorating Work: Painting, caulking, sanding, and similar decorating work is not included unless specifically outlined in your quotation.

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Liability & Existing Conditions

Killick Services accepts no responsibility for the following:

• Pre-existing damage to property, fixtures, or fittings.

• Incorrect fittings already in place on existing pipework.

• Faulty or incorrect installation of existing pipework or fittings.

• Leaks discovered during the course of the work. You will be notified, and options for rectification will be provided at your discretion and cost.

• Old or deteriorated fixtures and fittings that may become damaged during removal or installation.

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Product Limitations

• Large shower trays may sometimes have minor manufacturing imperfections which can result in uneven drainage. This is a product-related issue and not a fault of the installation process.

• We are not responsible for unlevel existing walls. If this presents an issue, we will inform you and offer corrective options at your discretion.

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Quotations & Pricing

• If your quote is based on an hourly rate, the final cost may vary depending on the time required to complete the work.

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Payment Terms: Payment is due within 7 days of the invoice date. A late fee of 10% will be applied to any outstanding balance after this period. Continued non-payment may result in legal action or further recovery measures.

Financial Difficulties: If you are experiencing financial hardship, we’re happy to discuss a payment plan that works for both parties. All we ask is for open and honest communication — we understand these are challenging times for many families.

By proceeding with our services, you confirm that you have read, understood, and accepted the above terms. Please raise any questions before the commencement of work.